In this blog, we will talk about how to manage your emotions when it is time to resolve conflicts and we will give you some tips so that you can put them into practice.
Unresolved conflicts generate a loss in productivity and create barriers to team cooperation. To avoid this, effective leadership is necessary to allow working on them properly.
Anyone who is in a leadership position must resolve conflicts in his/her company daily, seeking the good of his work team and the company.
Leadership and conflict go hand in hand, if a leader does not take care or concern himself with preventing conflicts, managing them and resolving them properly, he will often see excellent talents out the door in search of a healthier work environment.
HOW TO ACT IN THE FACE OF A CONFLICT?
An effective leader is one who knows how to face the problem and when to take advantage of the opportunity that presents itself, before healthy tension turns into chaos, here are four steps that can help you achieve it:
1. Collect all the necessary information about the situation, so that you can analyze and distinguish the situation, its components, effects, but above all gains and outputs. Do not put it as a one-year project, be specific when it will be solved. Giving too much time to resolve a conflict will affect team morale, your image as a leader and without a doubt the profits of your company … remember there is no small conflict. Reach agreements and monitor compliance.
2. Know your team well and the ways to act and react in stressful situations. Get to know their natural and social ways of communication and yours. Tools like The DiSC, (personality and communication test) help you in this task.
3. Avoid looking for guilties and instead, with the team together, look for solutions. You must create possibilities which be equitative and everybody wins.
4. Respect the differences and thinking ways of each member of your work team. Take advantage of all their superpowers.
5. Perceive conflict as an opportunity (as a leader you must know that within every problem there is a great opportunity)
6. Evaluate the alternatives and identify the best solution. Build the solutions with the members of your team, take advantage of their knowledge.
7. Speak clearly about the situation that is occurring. Avoid and be careful with favoritism, as a leader you must be fair.
8. You have to make your rules collectively to maintain a healthy environment among the team.
9. Eliminate bad habits in relationships such as gossip, blaming others and not facing responsibility for the processes and results.
10. Review currently and every 6 months or every year the mission, vision and values of the company and make sure that each one of the members, shares and feels part of them. Make adjustments when it be necessary.
One of the essential elements when managing conflict, in your company or organization, is knowing how to deal your emotions correctly. This is essential for your professional success, it will also allow you to act correctly in negative situations, on the contrary, poor dealing of your emotions can generate confrontations that damage work relationships, which will prevent you from becoming a good leader.